Privacy Policy
Purpose
The purpose of this privacy notice is to let users of this website know when we collect personal information and what we do with it, and to outline Optimally’s privacy and confidentiality measures.
Our Commitment
Optimally is committed to safeguarding client data. We take all appropriate measures to protect the privacy and confidentiality of all personal information we hold, in alignment with the following laws, regulations, and best practices:
We use client record management software that aligns with the following security standards:
Use of personal information
We will only use personal information provided to us for the purpose of:
- administering, evaluating and improving this website
- improving our services
- responding to your feedback and information provided in forms and surveys
- providing direct services, in line with contracts or confidentiality and consent agreements you have signed with us.
You can use our website without sharing any personal information.
Sharing your personal information
You may choose to share personal information with us when you:
- give feedback
- complete survey or feedback forms
- engage us to provide you with direct services.
When you communicate with us via SMS/text or email, please be aware that these communication channels may not be fully encrypted and should be used with caution if choosing to share confidential or private information.
Please be aware that Optimally services are offered during business hours. Contacts received outside of these hours will be responded to the next business day.
For your safety, please do not use emails or SMS messages for emergency situations. In the event of a life-threatening emergency, please phone 111 or go to your nearest hospital emergency department (ED).
Feedback you provide
Feedback is important and is used to evaluate and improve our services and online presence. If you provide feedback by email, that feedback is sent to appropriate Optimally staff. This could include your email address and other identifying information that you have provided.
Storage and deletion of information
If you provide personal information, it is held securely by Optimally and will not be retained once the insights have been documented and is no longer needed.
It may be shared with third-party contractors to the extent necessary for them to administer or work on the website, or to facilitate our direct provision of support to you.
Email addresses are not made available to the public. Unless required by law, we will not disclose the names or email addresses of individuals who provide feedback to us or who provide us with submission forms without their consent.
Statistical information and cookies
We use Google Universal Analytics to collect statistical information about your visit to help us improve the site. This information is aggregated and does not identify you personally. It includes:
- your IP address
- the search terms you used
- the pages you visited on our site and the links you clicked on
- the date and time you visited the site
- the referring site (if any) from which you clicked through to this site
- your operating system, for example Windows, MacOS
- the type of web browser you use, such as Chrome, Internet Explorer or Mozilla Firefox
- other things like your screen resolution and the language setting of your browser.
The statistical information referred to above can be viewed by site administrators and certain other Optimally staff.
How Google uses data when you use their partners’ sites or apps
This website generates persistent session cookies (that is, they have an expiry date and are removed on that date) for the purpose of monitoring site usage.
The cookies do not collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.
Access and correct your personal information
Under the Privacy Act 2020, you have the right to access and ask us to correct any personal information you have provided to us.
Contact us if:
- you would like to access or change your personal information Optimally has stored
- you have any concerns regarding your privacy.
We may require proof of your identity before being able to provide you with any personal information.
Any queries, feedback, compliments, or complaints can be sent to our team via email (hello @ optimally.org) or by using this online form.
If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner and make a privacy complaint.
Contact details for the Office of the Privacy Commissioner
